Are you looking to make the patient’s time in your practice as pleasant and memorable as possible? When done, it not only benefits patients immensely, but also reflects positively on your practice, staff, and doctors. The design of the space is key to how the patient interacts with the space.
First impressions certainly count, so having a clean and bright waiting room is essential to making a positive impression on your patients. The cleanliness of your waiting room and the accommodations you provide, be it coffee, tea and/or WiFi, will reflect on how the patient perceives the overall care he or she receives in your office. An added bonus, to ensure patients will love coming to your practice, are computer work stations, kid-areas with TVs and games, and “Family Corners” for quite privacy.
It is more important than ever for clinics to have modern and updated exam rooms. This ensures that the patients feel safe and that they will receive the best care through the newest technologies available. Up-to-date clinics who apply new advancements in the field are constantly surpassing the competition in terms of customer satisfaction.
The appearance of your staff and how they treat patients reflects on your practice, and the likelihood of them recommending your clinic. Ensure your staff wears matching, clean scrubs and that they treat patients with politeness and patience, especially on the more stressful days of the week where patients are enduring longer wait times.
Our recommendation: spend a lunch break in the waiting room and look around you. Examine how the staff interacts with patients and contemplate what could be improved in the waiting and examination rooms. See your practice from the point of view your patients see it.